Privacy & Cookie Policy
Effective Date: 20/03/2026
Website: https://theepcwoman.co.uk/
Business Name: The EPC Woman
1. Introduction
The EPC Woman (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy & Cookie Policy explains how we collect, use, and protect your personal data when you use this website.
2. About Us
The EPC Woman provides Energy Performance Certificate (EPC) services for homeowners, landlords, and businesses.
Services include domestic and commercial EPC assessments, typically delivered following a property visit and survey.
3. Personal Data We Collect
Information you provide directly:
Name
Email address
Telephone number
Property address
Details of your enquiry or EPC request
This data is collected via:
Booking forms
Contact forms
Direct communication (email/phone)
Information collected automatically:
IP address
Browser type and device information
Website usage data (via cookies)
4. How We Use Your Data
We use personal data to:
Respond to enquiries and booking requests
Arrange and carry out EPC assessments
Deliver EPC certificates and reports
Communicate with you regarding your service
Maintain business and administrative records
Improve website functionality and services
5. Lawful Basis for Processing
We rely on the following lawful bases under UK GDPR:
Contractual necessity – to provide EPC services
Legitimate interests – to operate and improve the business
Consent – where required (e.g. cookies or marketing)
Legal obligation – for regulatory compliance (EPC requirements)
6. Data Sharing
We may share personal data where necessary with:
Accreditation bodies (e.g. EPC governing/accreditation schemes)
Software providers used to generate EPC certificates
IT and website service providers
Professional advisors (e.g. accountants)
We do not sell your personal data.
7. Data Security
We take appropriate measures to protect personal data, including:
Secure storage of customer information
Restricted access to data
Use of compliant EPC software systems
However, no system is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal data only for as long as necessary to:
Deliver EPC services
Maintain required records for regulatory purposes
Comply with legal and tax obligations
Retention periods may vary depending on the type of data.
9. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent where applicable
To exercise your rights, please contact us.
10. Cookies
What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
They help improve website performance and user experience.
11. Types of Cookies We May Use
Essential cookies – required for basic website functionality
Analytics cookies – to understand how visitors use the website
Functionality cookies – to remember preferences
12. Managing Cookies
You can control cookies through:
Your browser settings
Cookie consent tools (if implemented)
Disabling cookies may affect website functionality.
13. Third-Party Services
We may use third-party services such as:
Website hosting providers
Analytics tools (e.g. Google Analytics, if implemented)
EPC software platforms
These providers may process data on our behalf in accordance with data protection laws.
14. External Links
This website may contain links to third-party websites.
We are not responsible for their privacy practices.
15. Complaints
If you are not satisfied with how your data is handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Website: https://www.ico.org.uk
16. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. Updates will be posted on this page with a revised effective date.